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Before you travel

If your questions are not addressed below, and suppose you need any further information or clarifications please do not hesitate to Contact Us.

How do I know if you have the lowest vacation price?

Many people think that by direct contacting the airlines, hotels or transport they can get the better prices. This is Not true! Thanks to our longstanding partnerships with Airlines, Hotels, Transport, and other service providers in Sri Lanka, Maldives and around Asia, we get special wholesale rates from our suppliers and in return we could grant special pricing for Air and tour packages, hotels, all-inclusive resorts and car rentals that you just can’t get on your own. Plus, we can offer you exciting bonus amenities at no additional charge, complimentary room upgrades, free excursions and more. We also offer you travel support before, during and after your trips, Meeting and Greetings, All assistance at airport on arrival and departures which is an invaluable service to have on your side..

Beside our Guide and Driver a staff member will be dedicated to be in touch with you and make sure your comfort and satisfaction throughout your stay,.

Active Asia Travel highly recommends purchasing travel insurance, as it protects your travel investment, health, belongings and vacation memories before and during your vacation. Most travel insurance plans cover trip cancellation, interruption or delays, medical, dental, emergency medical transportation, lost luggage, missed connections, itinerary changes and more. Active Asia Travel have access to various travel insurance providers, so you’ll have plenty of great choices to choose from.

Travel insurance is compulsory for all travellers and should be taken out at the time of booking. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.

At a minimum, your travel insurance should be 'comprehensive', providing cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects.

Absolutely not. We can customize anything you see on this website or provide you with a one-of-a-kind travel experience based on your unique needs, interest, and budget. We love to take our time getting to know you and your travel dreams. We then take that information, add in our extensive experiences, and provide you with a vacation that will exceed your expectations. We are here to help you travel better.

While we do include information in our Trip Information about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost.

Where ever it is possible we do our best to get your visa or assist you with all information and guiding to obtain your visa

Considering the safety of our passengers, we monitor world events very closely and Active Asia Travel makes operational decisions based on informed advice from al numbers of sources, in particular the level of the Government Department of Foreign Affairs & Trade (DFAT) travel advisory. If this advisory is at Level 4 'Do Not Travel' then Active Asia Travel will either cancel the trip or reroute the itinerary to avoid the areas concerned.

We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the English .

This depend on the destination and In some destinations it is ok and some destinations it may not be wise not to drink the local water. For more details, you can check with one of our team members and get clear information,

In most places tipping is expected. At your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides. At the end of your trip, if you're happy with the service you received, providing a tip for the leader - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations.

Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. In some remote places on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel

If family and friends are unable to contact you in an emergency through email or phone, they can contact Active Asia Travel directly. Emergency contact details (for your destination) are listed in your Trip Information, or they can contact one of our Sales offices, who can pass on a message if required.

Will my mobile work?

We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in.

Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).

Will I get internet coverage?

Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.

Will I be able to charge my electrical appliances?

In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.